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Frequently Asked Questions

Q: I am trying to checkout but cannot find the 'checkout' button?

A: Chances are there is an out of stock product in your shopping cart.  You can click on the 'Update Cart' button to find out which product is out of stock (see image below) and once removed from the cart, by clicking on the trash can icon or moving it to your wishlist, you should be able to complete the checkout process. 

update cart

Q: Why is your website loading pages and items so slowly?

A: The following is a list of recommended browsers to use with our website:

Safari - version 5 and above
Firefox - version 3.5 and above
Chrome - version 7 and above
Internet Explorer - version 7 and above

We recommend that you use one of these browsers listed in order to avoid having problems with our website.  We also recommend that you have the Adobe Flash browser plug-in installed.

Q: Do you collect sales tax?

A: 6.0% sales tax is applicable to residents of the state of Iowa.
 
Q: What if I want to add-on or cancel my order?

A: Additions and cancellations are not possible at this time. A new order would need to be placed for additional items or request a return for cancellations (see return policy). Please ensure that your order is correct before it is submitted.
 
Q: What type of payment do you accept?

A: We accept Visa, Mastercard, Discover, American Express, and PayPal.
 
Q: Can I place my order over the telephone?

A: We are not set up to take payments over the phone, fax or by mail. All orders must go through our online shopping cart.
 
Q: Do you wholesale your stamps and dies?

A: Yes! We do offer both our stamps and our dies for wholesale. Click here to visit our wholesale application page for more information on opening a wholesale account.

Q: Does Taylored Expressions offer publication incentives?

A: Yes!  Taylored Expressions offers store credit for projects published in the following papercrafting magazines:

  • CardMaker
  • CARDS
  • Paper Crafts & Scrapbooking
  • Creating Keepsakes
  • Crafts Beautiful
  • Cardmaking & Papercraft

Please contact us with the required information listed below if your card qualifies for our publication incentive:

1. The majority of the images and/or dies in your published creation must be Taylored Expressions (sentiments only are not eligible).
2. Taylored Expressions must be credited in the supply list.
3. You must submit a color copy, scanned pdf, or url link (if magazine is digital and free) of the specific page in the publication that features your artwork. 

Inquiries must be submitted within 1 month of the publication date.

Each qualifying project will receive $25 in store credit with a maximum of $100 in store credit per magazine issue.  Store credit of $100 will be issued for projects featured on the cover of any qualifying magazine.  

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