RETAIL LICENSE: A copy of a valid state-issued retail license or Tax ID is required for all US retailers. A copy of the appropriately issued VAT or Tax ID number is required for all international retailers in accordance with specific governmental regulations.
PAYMENT: We accept Visa, MasterCard, Discover, and American Express as well as PayPal. Cards are charged at the time an order is placed. Net terms and COD are not available. Payment information is not collected electronically by Taylored Expressions.
ORDER MINIMUMS: Opening order minimum for a qualified TE wholesale account is $200.00. Subsequent orders are not subject to a reorder minimum. There are no quantity requirements.
PACKAGING & PRICING: All Taylored Expressions products are to be resold in their original packaging and must be listed at MSRP. Short term sales of products at a maximum discount of 20% off retail price is acceptable as a store promotion, but we believe that maintaining price guidelines is beneficial to all of us in the papercraft industry. We ask that you do not permanently discount TE products below MSRP and not discount New Release products at all in their first month of release.
NEW RELEASE PRODUCTS: Taylored Expressions releases new products at 9am CST on the first Thursday of every month but July (subject to some variance). Wholesale accounts will receive an email with information regarding pre-orders of new release products up to one week before the actual New Release date. Pre-orders are charged at the time the order is placed. Orders containing any pre-order products will be held in their entirety until the new release ship date referenced in your pre-order email and on our wholesale webstore. We ask that, in order to maintain our brand enthusiasm, stores refrain from advertising or displaying new release products prior to their release date and time.
BACKORDERS: Out of stock items will not be placed on backorder. For orders submitted by phone, email, or fax, any out of stock items will be removed from the order and listed in the comment section of the order confirmation along with an estimated restock date. Items that are out of stock at the time of purchase must be reordered by the customer after they are restocked. You can sign up for restock notifications by going to the item page and clicking on the teal text that reads "Click here to be notified when this product is back in stock."
SHIPMENTS: Most orders ship within 2 business days. Wholesale orders with a US commercial shipping address will ship FedEx Ground. Wholesale orders with US residential shipping addresses will ship USPS. Shipping costs are assessed and paid at the time of order placement. International shipments have the option of USPS Express and DHL Express. Actual shipping costs plus a handling fee for the preparation of customs documents are charged at the time of order. Should actual shipping costs assess less than originally charged, a refund will be placed for the overage paid in shipping. All international shipments will be insured unless at the request of the customer when using his or her own shipping account. We will not be liable for lost or damaged packages shipped without insurance. Other shipping methods may be accommodated upon request on a case-by-case basis. Any foreign government duty and customs fees incurred on import are the responsibility of the receiver.
FREE US SHIPPING: We offer free US shipping on wholesale orders over $300. The customer-selected shipping method may be adjusted at our discretion in order to ensure the more cost-effective wholesale shipping method, FedEx Ground or USPS Priority Mail, when free shipping is selected. Should you prefer a specific shipper, you must choose to pay for that shipper to be guaranteed. International customers utilizing a US freight forwarder and requiring additional paperwork preparation may be subject to a small document handling fee.
ADDING TO AND COMBINING ORDERS: We are happy to accommodate order additions and combined orders. If you place multiple orders to the same location, orders will be combined and the appropriate shipping refund automatically issued (if applicable). If the previous order has been packaged and/or a shipping label has been produced, a $5.00 handling fee will be assessed to the shipping refund. We do not collect payment information electronically with purchases. Should you wish to add to an existing order, please ensure we have up to date payment information on file for your account or call with an updated payment method. If you have any questions about whether your orders can be combined or added to, please contact us prior to purchase. If you know you will be placing an additional order, please leave an order comment on the original order for it to be held. We will do our best to accommodate all requests, but once your order is submitted we cannot guarantee its availability for additions.
DISCREPANCIES AND DAMAGES: If you feel you have received a defective or damaged product or if there is a descrepancy between the items in your shipment and your packing list, please contact us within 2 business days of receipt by email or by phone at +1-515-207-1205. A TE representative will advise you of next steps for merchandise return and refund or exchange. If you are able to send us a picture of the damaged product, please send it by email.
RETURNS: Please contact us by email or phone at +1-515-207-1205 if you have an item you'd like to return. All items must be returned in new condition and free of price tags or stickers. All items must be returned within 30 days or receipt and will incur a 20% restocking fee. Shipping costs for returned items are the responsibility of the customer.
We reserve the right to cancel your account if we find that you are in violation of any of these terms.