Q: I believe I have an account with you but have forgotten my password. When I click on the Forget Password link I am not receiving an email. How can I get a new password?
A: Please add the email address firstname.lastname@example.org to your address book and request the change password link again. If you do not receive an email within 2 minutes, please check your spam or junk folder as the email may have landed there. If you cannot find the password reset email either in your inbox or in your spam/junk folder, please contact us at email@example.com and we will be happy to assist you further.
Q: I am not receiving a shipping quote when trying to checkout?
A: Our system only recoginizes domestic zip codes in the five digit form - if you are not receiving a shipping quote this could be because you have the +4 digits listed with your zip code. Please remove these digits to obtain a shipping quote. If you continue to have problems please contact us at firstname.lastname@example.org.
Q: I am trying to checkout but cannot find the 'checkout' button?
A: Chances are there is an out of stock product in your shopping cart. You can click on the 'Update Cart' button to find out which product is out of stock (see image below) and once removed from the cart, by clicking on the trash can icon or moving it to your wishlist, you should be able to complete the checkout process.
Q: Why is your website loading pages and items so slowly?
A: Our website is optimized to load pages very quickly and we are always seeking ways to make them load even more quickly. There are times of high traffic, such as release days, when page loads may take a little longer. We apologize for any inconvenience this causes you and will continue to look for ways we can improve your experience on our site. One thing you can do to optimize your experience on our website is to keep your browser up to date. The following is a list of recommended browsers to use with our website:
Safari - version 5 and above
Firefox - version 3.5 and above
Chrome - version 7 and above
Internet Explorer - version 7 and above
We recommend that you use one of these browsers listed in order to avoid having problems with our website. We also recommend that you have the Adobe Flash browser plug-in installed.
Q: Do you collect sales tax?
A: 6.0% sales tax is applicable to residents of the state of Iowa.
Q: What if I want to add-on or cancel my order?
A: Additions and cancellations are not possible at this time. A new order would need to be placed for additional items or request a return for cancellations (see return policy). Please ensure that your order is correct before it is submitted.
Q: What type of payment do you accept?
A: We accept Visa, Mastercard, Discover, American Express, and PayPal.
Q: Can I place my order over the telephone?
A: We are not set up to take payments over the phone, fax or by mail. All orders must go through our online shopping cart.
Q: Do you wholesale your stamps and dies?
A: Yes! We do offer both our stamps and our dies for wholesale. Click here to visit our wholesale application page for more information on opening a wholesale account.
Q: Does Taylored Expressions offer publication incentives?
A: Yes! Taylored Expressions offers store credit for projects published in the following papercrafting magazines:
- Scrapbook & Cards Today
- Creating Keepsakes
- Crafts Beautiful
- Cardmaking & Papercraft
Please contact us with the required information listed below if your card qualifies for our publication incentive:
1. The majority of the images and/or dies in your published creation must be Taylored Expressions (sentiments only are not eligible).
2. Taylored Expressions must be credited in the supply list.
3. You must submit a color copy, scanned pdf, or url link (if magazine is digital and free) of the specific page in the publication that features your artwork.
Inquiries must be submitted within 1 month of the publication date.
Each qualifying project will receive $25 in store credit with a maximum of $100 in store credit per magazine issue. Store credit of $100 will be issued for projects featured on the cover of any qualifying magazine.
Q: Is Taylored Expressions an angel company?
A: Yes! We are happy to be an angel company welcoming artists who wish to sell their hand-stamped and/or die-cut creations using Taylored Expressions images within the boundaries of a limited license granted to use any of our stamp and/or die images for the purpose of creating craftworks for sale. Each craftwork for sale must be personally and individually hand-stamped and/or cut by the selling artist and may not be reproduced or copied in any form by any means, graphic, electronic, or mechanical, including photocopying. Mass production or assembly-line creation by workers for hire is prohibited. All Taylored Expressions images are copyrighted. The images may not be used for the purpose of creating logos or company trademarks.