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Shipping & Returns

Shipping within the U.S.

For the majority of the year, we ship Monday through Friday (except on holidays observed by the U.S. Postal Service or other published dates of closure). During the summer (June through July), we ship Monday through Thursday. Most orders ship within 1-2 business days. In an effort to get your order to you as quickly as possible, we use USPS for all domestic orders.* Packages shipped with USPS take 1-4 days for delivery to domestic addresses. 

*When a package contains heavy items, the package may be shipped using FedEx Ground. All domestic wholesale orders ship via FedEx Ground unless otherwise noted on your invoice.

We reserve the right to ship packages using the most economical shipping service. 

We offer free U.S. shipping to retail customers on orders over $50. If your order does not qualify for free shipping, you will be charged a shipping cost based upon the weight of the products you ordered (in accordance with USPS shipping rates).

Shipping to Canada

All packages shipped to Canada will be marked as "merchandise" on the required customs forms. Customer is responsible for any applicable duty or taxes that may be related to the delivery of their purchase. 

For packages weighing less than 4 pounds, we provide the following options:

1) USPS First-Class Package International Service is the most economical option. With USPS First-Class Package International, most packages are delivered within 14 business days, however they can take as long as 21 business days to be delivered depending on time spent in customs and your local postal service.  Please note that orders shipped via First-Class Package International are not guaranteed and do not qualify for a refund if they are lost in transit. Any package that weighs over 4 pounds will not qualify for First-Class Package International and will be shipped via USPS Priority Mail Express International Service (see below).

2) USPS Priority Mail Express International Service is a more expensive option, but has added benefits. Most packages shipped via Priority Mail Express International arrive within 6 business days. While the rates may be higher, packages shipped with Priority Mail Express International include a tracking code and shipping confirmation. Unlike USPS First Class International, orders placed using Express Mail qualify for a refund if a package is lost in transit.

3) UPS Standard Service is an ideal choice when speed needs to be balanced with economy. Ground packages are typically delivered within 7 business days, depending on destination, and include a tracking code and shipping confirmation.

Flat Rate Shipping may be a more economical shipping option for retail customers in Canada. Effective April 1, 2020, customers may choose an alternative flat rate shipping* option based on their order total:

- For orders totaling $100 or less, flat rate is $19.00
- For orders totaling $100.01-$250.00, flat rate is $24.00
- For orders totaling $250.01 or more, flat rate is $29.00

*We reserve the right to ship flat rate packages using the most economical shipping service (either USPS or UPS). 

Shipping to all other international destinations

All packages shipped to an international destination will be marked as "merchandise" on the required customs forms. Customer is responsible for any applicable duty or taxes that may be related to the delivery of their purchase. 

For packages weighing less than 4 pounds, we provide two options for international shipping:

1) USPS First-Class Package International Service is the most economical option. With USPS First-Class Package International, most packages are delivered within 14 business days, however they can take as long as 21 business days to be delivered depending on time spent in customs and your local postal service.  Please note that orders shipped via First-Class Package International are not guaranteed and do not qualify for a refund if they are lost in transit. Any package that weighs over 4 pounds will not qualify for First-Class Package International and will be shipped via USPS Priority Mail Express International Service (see below).

2) USPS Priority Mail Express International Service is a more expensive option, but has added benefits. Most packages shipped via Priority Mail Express International arrive within 6 business days. While the rates may be higher, packages shipped with Priority Mail Express International include a tracking code and shipping confirmation. Unlike USPS First Class International, orders placed using Express Mail qualify for a refund if a package is lost in transit.

COVID-19 and shipping delays

Please note that you may experience extended delivery times once your order ships from TE due to the COVID-19 pandemic's impact on the USPS and our other shipping partners. This is especially true for customers with shipping addresses outside of the U.S. who select the USPS as their carrier at checkout. The best way to track your order's delivery is through the tracking number provided with your shipping notification. For additional information on a particular order, please have your order number handy when you contact us.

Return Policy

Taylored Expressions strives to provide you with the best quality products and services because your satisfaction is important to us. If you are unsatisfied with your purchase, we will accept returns within 30 days of delivery. We do not accept returns of discounted or retired products.

Products must be unused and original packaging in good condition in order to receive proper credit. Items returned within 30 days of delivery are eligible for a full refund. Items returned beyond 30 days of delivery may receive store credit. Returns will not be accepted after 60 days from date of delivery.

The customer is responsible for return shipping unless an incorrect item is shipped in error or the item is defective. Please return items to the following address: 

Taylored Expressions
121 SE Shurfine Dr., Suite #3
Ankeny, IA 50021 

Damaged or defective items must be reported to us within 7 days of receipt in order to be eligible for replacement. Please contact us to report damaged or defective items.