Taylored Expressions will sometimes offer customers the ability to pre-order items. The restock date shown on the product listing is the date we expect the inventory to arrive at our warehouse for shipping. Please note the following before placing your pre-order:
- Pre-orders are filled on a first-come, first-served basis.
- All pre-orders are charged immediately at checkout and shipped as soon as they become available.
- We offer our absolute best guess as to the restock date for inventory, but sometimes items can get held up in production, quality control, border customs or any other number of situations. Estimated dates are subject to change.
- You may cancel your pre-order at any time before we ship the item for a full refund. To do so, please contact us.
- If you place an order that contains both in-stock products and pre-order products, we reserve the right to hold your entire order until the pre-order item becomes available.
Domestic Shipping (shipping destination within the U.S.)
We ship Monday through Friday (except on holidays observed by the U.S. Postal Service or other published dates of closure). Most orders ship within 1-2 business days. In an effort to get your order to you as quickly as possible, we use USPS for all domestic orders.* Packages shipped with USPS take 1-4 days for delivery to domestic addresses.
*When a package contains heavy items, the package may be shipped using FedEx Ground. All domestic wholesale orders ship via FedEx Ground unless otherwise noted on your invoice.
We reserve the right to ship packages using the most economical shipping service.
We offer free U.S. shipping to retail customers on orders over $75. If your order does not qualify for free shipping, you will be charged a shipping cost based upon the weight of the products you ordered (in accordance with USPS shipping rates).
International Shipping (shipping destination outside of the U.S.)
All packages shipped to a destination outside of the U.S. will be marked as "merchandise" on the required customs forms. Customer is responsible for any applicable duty or taxes that may be related to the delivery of their purchase.
For packages weighing less than 4 pounds, we provide two options for international shipping:
1) USPS First Class International is the most economical option. With USPS First Class International, most packages are delivered within 14 business days, however they can take as long as 21 business days to be delivered depending on time spent in customs and your local postal service. Please note that orders shipped via USPS First Class International are not guaranteed and do not qualify for a refund if they are lost in transit.
2) USPS Express Mail International is a more expensive option, but has added benefits. Most packages shipped via Express Mail arrive within 6 business days. While the rates may be higher, packages shipped with Express Mail include a tracking code and shipping confirmation. Unlike USPS First Class International, orders placed using Express Mail qualify for a refund if a package is lost in transit.
Any package shipped to a destination outside the U.S. that weighs over 4 pounds will not qualify for USPS First Class International and will be shipped via USPS Express Mail International.
Taylored Expressions strives to provide you with the best quality products and services because your satisfaction is important to us. If you are unsatisfied with your purchase, we will accept returns within 30 days of delivery. We do not accept returns of discounted or retired products.
Products must be unused and original packaging in good condition in order to receive proper credit. Items returned within 30 days of delivery are eligible for a full refund. Items returned beyond 30 days of delivery may receive store credit. Returns will not be accepted after 60 days from date of delivery.
The customer is responsible for return shipping unless an incorrect item is shipped in error or the item is defective. Please return items to the following address:
121 SE Shurfine Dr., Suite #3
Ankeny, IA 50021
Damaged or defective items must be reported to us within 7 days of receipt in order to be eligible for replacement. Please contact us to report damaged or defective items.