FAQs

Got a question? Below is a list of the ones we're asked most frequently, organized by topic. If you still can't find the answer you're looking for, please feel free to contact us.

Your TE Account

Q: How do I create a TE Account?

A: Visit our Sign-In page and click on the "Create an Account" button in the New Customer box.

Q: What if I forget my password?

A: To request an email to reset your password, visit our Sign-In page and click on the "Forgot Your Password?" link.

Q: How do I sign up for the TE Newsletter?

A: Click here to subscribe to our weekly newsletter.

Q: How do I sign up for the Crafty Points rewards program?

A: You are automatically signed up for the Crafty Points rewards program when you create a TE Account (and you earn 20 points!). To view your Crafty Points balance, order a discount coupon, refer a friend and more, you must be logged in to your TE Account. 

Payment

Q: What type of payment do you accept?

A: We gladly accept Visa, MasterCard, Discover, American Express and PayPal.

Q: How do you keep my credit card information secure?

A: Our customers' privacy and security is a top priority at TE, and we take any and all security concerns seriously. To ensure we are using state-of-the-art processes and the latest technology available, we use industry-leading platforms, including Amazon Web Services for website hosting and PayPal for payment processing. When you place an order, your credit card information is passed directly to our trusted payment gateway partner through SSL encryption standards and remains encrypted at all times. At no time do we have direct access to payment information, and TE never stores any customer credit card information.

For more information on the data we collect and how it is used, please see our Privacy Policy.

Q: Do you collect sales tax?

A: As of Oct. 1, 2018, sales tax is applicable to residents in the following states: Iowa, Illinois, Michigan, Pennsylvania, Washington and Wisconsin.

Q: Where can I find discount codes or information about promotions and sales?

A: All special offers and discount codes are published in the TE Newsletter and on our social media pages. 

Orders

Q: Where is my Order Number?

A: After you have placed an order, your Order Number will be listed at the top of the Thank You page and will be included in the subject line and the body of your order confirmation email. If you were logged in to your TE Account when you ordered, the Orders tab in your Account Profile will also list your order history by Order Number.

Q: When will my order ship?

A: We pride ourselves on our quick order turn-around, and typically will ship orders of in-stock items within 1-2 business days. During peak times (e.g., new releases, site-wide sales), it may take longer for orders to ship. Please note: if an order contains an item that is out of stock or has not yet been released, we may split-ship your order and send the in-stock items right away, or we may hold the entire order until the out-of-stock items are available. In those situations, to ensure your in-stock items ship immediately, you may wish to place two separate orders.

Q: Can I change or cancel my order after placing it?

A: At this time, we do not allow customers to change or cancel orders through the website. If you need to make changes (e.g., add or edit an item, combine two orders for a single shipping fee) or cancel an order, please contact us immediately. We will make every effort to accommodate your request in the short window we have between when you place an order and when it ships. If an order has already shipped and you would like to cancel it, you will need to follow the steps for making a return.

Shipping

Q: Do you have a local pick-up option?

A: Yes! If you select the Store Pickup shipping option at checkout, your order will be picked and held at our Customer Service desk in our Ankeny office (121 SE Shurfine Dr., Ste. 3, Ankeny, IA). You may pick it up during our standard business hours (Monday through Thursday, 8:30 a.m. - 4:30 p.m.; Friday 8:30 a.m. - 3 p.m.).

Q: How do I track my package?

A: Once your order ships, it will be assigned a tracking number and that number will be emailed to you.

Returns

Q: Can I return an item?

A: Taylored Expressions strives to provide you with the best quality products and services because your satisfaction is important to us. If you are unsatisfied with your purchase, we will accept returns within 30 days of delivery. To make a return, please follow the steps outlined in our Return Policy.

Other

Q: Does TE have an Angel Policy?

A: Yes! We are happy to be an Angel Company that grants limited licenses to artists who wish to sell their hand-stamped and/or die-cut creations using Taylored Expressions images for the purpose of creating craft projects for sale. For more information, see our Angel Policy.

Q: Does TE offer publication incentives?

A: Yes! We offer store credit for projects published in the following paper crafting magazines: CardMakerScrapbook & Cards TodayCrafts Beautiful and Cardmaking & Papercraft.

To qualify for our publication incentive, your project must use TE products for the majority of the images and/or dies in your published creation (sentiments only are not eligible) and credit TE in the supply list.

If you believe your project meets the criteria stated above, you may request a publication incentive by submitting a color copy, scanned pdf or URL link (if magazine is digital and free) of the specific page in the publication that features your artwork. Email your submission within one month of the publication date to support@tayloredexpressions.com

Each qualifying project will receive $25 in store credit, with a maximum of $100 in store credit per magazine issue. Store credit of $100 will be issued for projects featured on the cover of any qualifying magazine.

Q: What are the Terms & Conditions of using your website?

A: Complete details about the Terms & Conditions associated with tayloredexpressions.com can be viewed here.

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