To qualify for a TE Wholesale Account, you must currently own or operate a brick-and-mortar storefront and intend to sell TE products to end users at the MSRP and in the original product packaging. In order to protect our branding and support the local paper craft community, we prohibit the sale of TE products through online stores and various online resale sites (i.e., eBay, Amazon).
All TE Wholesale Partners are obliged to comply with the Wholesale Terms & Conditions listed here. Those found out of compliance may be at risk of losing their TE Wholesale Partner status and its related benefits. If you have questions, please contact us at at email@example.com or call (515) 207-1205
A copy of a valid state-issued retail license or Tax ID is required for all U.S. retailers. A copy of the appropriately issued VAT or Tax ID number is required for all international retailers in accordance with specific governmental regulations.
We accept Visa, MasterCard, Discover and American Express, as well as PayPal. Cards are charged at the time an order is placed. Net terms and COD are not available. Payment information is not collected electronically by Taylored Expressions.
The opening order minimum for a qualified TE Wholesale Account is $200. Subsequent orders are not subject to a reorder minimum. There are no quantity requirements.
PACKAGING & PRICING
All TE products are to be resold in their original packaging and must be listed at MSRP. Short-term sales of products at a maximum discount of 20% off retail price is acceptable as a store promotion, but we believe that maintaining price guidelines is beneficial to all of us in the paper craft industry. We ask that you do not permanently discount TE products below MSRP and not discount New Release products at all in their first month of release.
NEW RELEASE PRODUCTS
TE releases new products at 9 a.m. CST on designated days throughout the year. TE Wholesale Partners will receive an email with information regarding pre-orders of new release products up to one week before the actual New Release date. Pre-orders are charged at the time the order is placed. Orders containing any pre-order products will be held in their entirety until the New Release ship date referenced in your pre-order email. We ask that, in order to maintain our brand enthusiasm, stores refrain from advertising or displaying New Release products prior to their release date and time.
Out-of-stock items will not be placed on backorder. For orders submitted by phone, email or fax, any out-of-stock items will be removed from the order and listed in the comment section of the order confirmation along with an estimated restock date. Items that are out of stock at the time of purchase must be reordered by the customer after they are restocked. You can sign up for restock notifications by going to the item page and entering your email address.
TE carries a number of items that are reserved for retail customers and sold exclusively on the retail side of the website. Should wholesalers choose to purchase these items, no discounts will apply. In addition, TE reserves the right to remove any retail-specific items from a wholesale order and refund 100% of the amount paid to the customer. If this occurs, we will notify the customer as a courtesy and adjust shipping costs, if necessary.
Most orders ship within 2 business days. Wholesale orders with a U.S. commercial shipping address will ship FedEx Ground. Wholesale orders with U.S. residential shipping addresses will be shipped USPS. Shipping costs are assessed at the time of order placement. International shipments have the option of USPS Express and DHL Express. Actual shipping costs plus a handling fee for the preparation of customs documents are charged at the time of order. Should actual shipping costs assess less than originally charged, a refund will be placed for the overage paid in shipping. Other shipping methods may be accommodated upon request on a case-by-case basis. Any foreign government duty and customs fees incurred on import are the responsibility of the receiver.
FREE U.S. SHIPPING
We offer free U.S. shipping on wholesale orders of $300 or more. The customer-selected shipping method may be adjusted at our discretion in order to ensure the more cost-effective wholesale shipping method (i.e., FedEx Ground or USPS Priority Mail) when you qualify for free shipping. Should you prefer a specific shipper, you must choose to pay for that shipper to be guaranteed.
ADDING TO AND COMBINING ORDERS
We are happy to accommodate order additions and combined orders. If you place multiple orders to the same location, orders will be combined and the appropriate shipping refund automatically issued (if applicable). If the previous order has been packaged and/or a shipping label has been produced, a $5 handling fee will be assessed to the shipping refund. We do not collect payment information electronically with purchases. Should you wish to add to an existing order, please ensure we have up-to-date payment information on file for your account, or contact us at firstname.lastname@example.org or call (515) 207-1205 with an updated payment method.
If you have any questions about whether your orders can be combined or added to, please contact us prior to making a purchase. If you know you will be placing an additional order, please leave an order comment on the original order for it to be held. We will do our best to accommodate all requests, but once your order is submitted, we cannot guarantee its availability for additions.
DISCEPANCIES OR DAMAGES
If you feel you have received a defective or damaged product or if there is a discrepancy between the items in your shipment and your packing list, please contact us within 2 business days of receipt at email@example.com or call (515) 207-1205. A TE representative will advise you of next steps for merchandise return and refund or exchange.
Please contact us at firstname.lastname@example.org or call (515) 207-1205 if you have an item you'd like to return. All items must be returned in new condition and free of price tags or stickers. All items must be returned within 30 days of receipt and will incur a 20% restocking fee. Shipping costs for returned items are the responsibility of the customer.